Customer support
Get help with orders, payments, refunds, wallet activity, delivery updates, or account questions.
support@aristore.co.zmTalk to the Aristore team.
Whether you need order support, want to partner with Aristore, or have a general enquiry, use the right channel below and we'll route it to the right team.
Partner with Aristore
For sellers, suppliers, retail partners, and businesses interested in joining the Aristore ecosystem.
partners@aristore.co.zmGeneral enquiries
For company questions, press, collaborations, or anything that does not fit into support or partnerships.
hello@aristore.co.zmSend the information that helps us resolve things faster.
Before contacting support
Please include your order number, phone number used on the account, and a short description of the issue.
For delivery issues
Share your delivery location, order status, and any driver or batch information visible in the app.
For payment issues
Include the payment method, transaction reference if available, and the time the payment was made.