Please read these terms carefully before using Aristore's app, website, retail, partner-seller, delivery, wallet, or any other services we provide.
Last updated: April 23, 2026By downloading, accessing, or using Aristore's app, website, or services, you agree to be bound by these Terms of Service. If you do not agree, please do not use Aristore.
We may update these terms from time to time. Continued use of the platform after changes are published constitutes acceptance of the revised terms.
You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the security of your login credentials.
You may not share your account with others or use Aristore for any purpose that violates applicable law or these terms.
Aristore operates as a retail-first digital shopping platform. Some products may be sold directly by Aristore, while others may be supplied by selected partner sellers.
Where a partner seller is involved, order fulfilment may depend on that seller's stock availability, branch availability, and confirmation process.
When you place an order through Aristore, you are making an offer to purchase the selected products. Orders are subject to confirmation, stock availability, delivery availability, and payment authorization.
We may reject, cancel, or adjust an order if products are unavailable, pricing is incorrect, payment fails, fraud is suspected, or fulfilment is not possible.
We work to keep product details, prices, images, stock availability, and promotions accurate, but errors may occur.
If we identify a material pricing or product information error after you place an order, we may contact you, cancel the affected item, or provide a refund where appropriate.
You agree to pay all charges incurred through your account, including product prices, delivery fees, and any applicable taxes or charges shown at checkout.
Payments may be processed through mobile money, card, wallet, or other supported providers. Those providers may apply their own terms and processing requirements.
Delivery times and availability depend on your location, branch coverage, courier availability, order volume, and operational conditions.
You are responsible for providing accurate delivery details and ensuring someone is available to receive the order at the selected address.
Cancellation, return, and refund eligibility may vary depending on product type, order status, fulfilment progress, and applicable seller or Aristore policies.
If an order cannot be fulfilled or is eligible for refund, refunds may be returned to your original payment method or Aristore wallet, depending on the transaction flow.
Promotions, discounts, wallet benefits, and loyalty rewards may have specific eligibility rules, expiry dates, usage limits, and product restrictions.
We may modify, suspend, or withdraw promotional offers where required for operational, fraud-prevention, or business reasons.
You may not use Aristore to engage in fraud, misrepresentation, harassment, abuse, unauthorized resale, illegal activity, or activity that disrupts the platform.
Attempts to reverse-engineer, scrape, overload, interfere with, or gain unauthorized access to Aristore systems are prohibited.
All content, trademarks, logos, designs, software, and platform materials associated with Aristore are owned by Aristore or its licensors.
You may not copy, reproduce, distribute, modify, or use Aristore intellectual property without prior written permission.
To the fullest extent permitted by law, Aristore is not liable for indirect, incidental, special, or consequential damages arising from your use of the platform.
Our total liability for a claim related to an order or transaction is limited to the amount you paid for the specific order or transaction giving rise to that claim.
These terms are governed by the laws of the Republic of Zambia. Any disputes arising from your use of Aristore will be subject to the competent courts of Zambia.
If you have questions about these Terms of Service, please contact us through the official Aristore support channels.