Answers before
you download.

Aristore is retail-first. Customers can shop directly from Aristore inventory, with selected partner sellers added where they improve product choice.

Yes. Aristore shows order progress from confirmation through fulfilment and delivery, so customers know what is happening at each stage.

Aristore is designed to support mobile money, cards, and the Aristore wallet, depending on what is active for your location and account.

Partner sellers are curated into the Aristore shopping flow. They expand selection while Aristore keeps the experience consistent for customers.

Availability depends on active delivery zones and branch coverage. Aristore is built to expand coverage as fulfilment capacity grows.

Yes. Aristore keeps the shopping flow unified so customers can checkout across Aristore inventory and selected partner seller products where available.

Refund handling depends on the order, payment method, fulfilment status, and applicable policies. Eligible refunds may return to the original payment method or Aristore wallet.

Use the contact page and include your order number, phone number used on the account, and a short description of the issue.

All payment data is encrypted in transit and at rest. Aristore does not store card details — they are handled directly by our PCI-compliant payment partners.

Once your order is dispatched, you'll receive a tracking link via SMS or email. You can also view live status from the Orders screen inside the app.